You want reliability and upstanding character in your tenants. This is your hard-earned investment and you need someone who is not only going to pay the rent on time (and continue to do so), but look after your property.
We’ve screened thousands of tenants over the years, and with more than 150 applicants a month, we’ve refined our process to one that works. We filter and turn down unsuitable candidates and only place ones that pass our scrutiny when it comes to criminal convictions, character and cash-flow.
You can be confident this system works. We have a 78% renewal rate, with many tenants staying long-term (reducing turnover costs for you), and importantly, a 1% eviction rate. (Don’t forget we can also help you in the unlikely case of an eviction)
One of the reasons we’re able to beat the Phoenix average of 30 days is our dogged determination and advertising your property through channels that work.
Anyone can place an ad. What you need is an ad placed where the best types of tenants for your property will search. We also make sure your property description sells its value and generates applications.
Our 24-hour leasing line means that no matter when a prospective tenant calls about your property, a real-person is there to answer the phone. We catch more inquiries, increasing your application rate.
We’re so confident we will find great tenants within 14 days, that if we don’t beat the Phoenix average of 30 days, your first month’s management is free.
Nothing is left to chance when it comes to selecting the right person, collecting all the evidence and data throughout the process. If we’re unable to get the evidence to support the application, we simply will not accept it.
Our years of experience means we know how to interpret the data to extract the real meaning when it comes to suitability. And we never vary from our written criteria to make sure that we are always in compliance with the Fair Housing Act. Our goal is to make sure that you never have to deal with lawsuits or litigation.
We are so confident in our ability to place tenants that we will guarantee your tenants for the first six months. If they do not work out for any reason, we will re-rent your home for free.
View Our Guarantees
One thing that sets us apart, are our Move In and Move Out video inspections. Before a tenant moves in we meticulously document the condition of your property; repeating the process when they move out. These videos do more than just record condition, it lets tenants know the property will be closely watched, and it gives you robust evidence in the event of a security deposit claim. (We have a 100% success rate in winning security deposit claims because of these videos.)
Video ServicesAt the start of each tenancy, we provide a 5-page maintenance addendum that details what tenants are responsible to take care of as well as what they should not touch under any circumstance. These detailed instructions are in writing as well as explained in person to the tenant. Surprisingly, this conversation is actually something tenants like.
By being open and honest, there are no misunderstandings which makes tenants more comfortable knowing what they can and can’t do when they live in your property.
Fast maintenance is a priority. When a tenant considers renewing their lease, they remember how someone responded to their requests. How quickly was the faucet fixed? Was someone there when they needed them? When happy tenants renew a lease, you enjoy consistent rental income, and eliminate turnover costs.
We’ve built a pool of long-term, trusted vendors who look after our 500+ properties. Because we supply regular maintenance work, we get excellent vendor rates that are much lower than those available to landlords self-managing a single, or small number of properties. You get the benefit of this discount, you only pay for great-quality work, from a trusted vendor at a favorable cost.
One thing that sets us apart, are our Move In and Move Out video inspections. Before a tenant moves in we meticulously document the condition of your property; repeating the process when they move out. These videos do more than just record condition, it lets tenants know the property will be closely watched, and it gives you robust evidence in the event of a security deposit claim. (We have a 100% success rate in winning security deposit claims because of these videos.)
Video ServicesWe’re confident you will have happy, responsible tenants for as long as you need but sometimes the unexpected happens, and a tenant needs to go. With 60+ years of combined experience, we have a great system in place to protect your investment. With Service Star Realty, you can join our Eviction Protection Program for just $10 a month. If you do need an eviction, we not only handle the entire process, but we also cover legal costs up to $1,500.
Staying on the right side of the law for landlords can be overwhelming. With countless local and national regulations that are subject to change, it’s hard to know that you’re not leaving yourself open to liability. Our duty to you is to stay up-to-date on all state and county laws including HOA compliance, discrimination, service animals, as well as disabled accommodation and modification, giving you an additional layer of protection and peace-of-mind.
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